FAQ
Questions
Good to know
The quick answers. Anything else, just call or text us at 817-933-8090.
Shipping & pickup
How much is shipping?
Every order ships for a flat $9.99 within the US.
How fast will my order arrive?
We pack in-stock orders within about 2 business days, and most arrive about 3 days after they ship, so usually within 5–7 days of ordering, depending on where you are.
What does "pre-order" mean?
Pre-order pieces ship in about two weeks. We order them from our vendor the moment you do, and the listing always says so before you buy.
Can I pick up instead?
Yes, and it's free. Choose pickup at checkout and collect it from our Southlake shop at 500 N Kimball Ave, Suite 104. We'll text you when it's ready.
Do you ship outside the US?
Right now we ship within the US only.
Returns
What's your return policy?
You have 14 days after your item arrives to request a return. It needs to be unworn and unused, with the tags on, plus your receipt or proof of purchase. Get in touch first and we'll walk you through it. Our full return policy has the details.
What can't be returned?
Sale items, gift cards, custom or personalized pieces, and personal care or beauty products are final sale.
Can I exchange for another size?
The fastest way is to return the piece you have and, once the return is accepted, place a new order for the size you want.
When will I get my refund?
We'll email you once your return arrives and has been checked. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.
My item arrived damaged, or it's the wrong one.
We're sorry! Please contact us right away and we'll make it right.
Shopping with us
How does buying from the Facebook group work?
Comment on the post with the piece and size you want. We'll send you an invoice by text or email to pay, then ship it to you or hold it for pickup at the shop.
Do you go live?
We do. Catch the next one, or watch the last one, on our Shop Live page.
Not sure about your size?
Call or text us at 817-933-8090. We know these pieces and we're happy to help you pick.
Still have a question?
Call or text 817-933-8090, or email support@taylorgboutiques.com.